The daily life of a person working in a call center most of the times people comment that the person who’s working in a call center / BPO may be excellent in his/her communication skill, though it’s true but as a fresher when you enter a call center or a BPO (business process orientation) especially when your from a small town or a village you will face many difficulties to communicate with the person side of the world.
so that the other in the most of the companies they have trainers who can help you with same process knowledge and best the most important training for the one whose poor English and the one who is not comfortable with English is VNA (voice and accent training) the main motive of attending this training is because see suppose your talking to a customer whose located in the UK or states talking to the locals of those countries will not give you a hard time after going through VNA, and all but the people whose from China, Russia, mexico…etc. whose situated in the countries these are the one who will give you hard time as their accent and slangs is very difficult to catch from your end as well as from their end too then you will end up spelling each and every word to the other person to whom you are communicating that’s why it’s very important to attend a VNA training. If you wish for the brighter future in the international BPO/call center and do not wanna work or end up in domestic BPO/call center.
The people whose working in a call center / BPO mostly have to go through the night shift its obvious due to the time zone difference and in the case to run over business we have to follow the time zone which is provided by the clients. If we have talked about growth and learning in the field BPO/call center then the plenty of growth is there. The biggest example would be by our English (communication skill).
If you talk about job wise then in this field also the growth is there as you will come to know more about the business like why client from the US is setting up his/her business here in India and in any more things to know and after working in these organisation for a few years then you can even come up with your own startup. It all depends upon you as there is a famous saying
LEARNING IS NOT ENOUGH WE MUST DO
DOING IS NOT ENOUGH WE MUST APPLY.